Right of Free Resolution

Right of Free Resolution

Under the terms of Decree-Law no. 24/2014, of 14 February, the consumer has the right to withdraw from this contract within 14 calendar days in a row, without needing to indicate any reason. The period for exercising the right of free withdrawal expires 14 days from the day following the day on which you purchase or a third party appointed by you, other than the carrier, acquires physical possession of the asset (or the last asset, in case of several goods ordered in a single order and delivered separately, or from the last lot or element, in the case of the delivery of an asset that consists of several lots or elements).

Shape / Mode:

In order to exercise your right of free withdrawal, you must communicate, through our contacts, your decision to terminate this contract by means of an unambiguous statement (for example, letter sent by post or post, fax, or post electronic). You can use the standard resolution form, but this is not mandatory. You also have the possibility to complete and submit electronically the free resolution form template or any other unambiguous resolution statement through our website If you make use of this possibility, we will send you, by e-mail, an acknowledgment of receipt of the resolution request within 24 hours (working days) and, instantly, if you use the form with the client session started. For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period.

Free Resolution Effects

In the event of termination of this contract, you will be reimbursed for all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a shipping method other than the less expensive normal shipping method offered by us) ), without undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to terminate this contract. We make these refunds using the same payment method you used for the initial transaction, unless expressly agreed otherwise by you; in any case, it does not incur any costs as a result of such reimbursement.

We can withhold the refund until we have received the returned goods, or until you provide proof of shipment, whichever comes first.

You must return the goods or hand them over to us without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if the goods are returned before the end of the 14-day period.

You must bear the direct costs of returning the goods.

It is only responsible for the depreciation of the goods resulting from manipulation that goes beyond what is necessary to verify the nature, characteristics and functioning of the goods.

The Free Contract Resolution Process

To receive an email copy of your free resolution request, log in if you have not already done so.
Fill out all mandatory fields in the form below and send it.
You can also send the same information by email or letter.
You will receive confirmation of receipt of the cancellation request within 24 hours (working days)
To authenticate the request, return our message
Your request will be considered within 14 days
By this communication to PBP, net comerce unipessoal, Lda that I intend to terminate the purchase and sale contract related to the good (s) identified in the form below.

Free Resolution Form


PBP, net comerce unipessoal, LDA

Rua Horta de Bacelos, nº 4

2690-390 Santa Iria de Azóia

Email: ____________

By this communication / we communicate (*) that I am resolving / we are resolving (*) of my / our (*) purchase and sale contract relating to the following item / for the provision of the following service (PLEASE ORDER NO.)

- Ordered on (*) / received on (*)

- Name of consumer (s)

- Address of consumer (s)

- Signature of the consumer (s) (only if this form is notified on paper)

(*) Strike out what does not apply

your name
your order number
Please indicate the reason